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Privacy Policy

Last updated: June 2026

Warrington Travel Solutions ("we", "us", or "our") is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our services.

Data collection

We collect information you provide directly: name, mobile number, email address, pick-up and drop-off locations, flight numbers, passenger counts, and any additional notes you include in a booking enquiry.

Usage

Your data is used solely to process and confirm your booking, communicate with you about your journey, and improve our service. We do not use your information for automated profiling or marketing without your consent.

Data sharing

We never sell your personal data. Information may be shared only with the driver assigned to your journey and, where necessary, with payment processors or as required by law. No third party has access to your data for their own purposes.

User rights

You have the right to request access to the personal data we hold about you, ask for corrections, or request deletion. To exercise these rights, email us at info@apextravelwarrington.co.uk. We will respond within 30 days.

Terms and Conditions

Effective from: June 2026

By making a booking with Warrington Travel Solutions you agree to the following terms. Please read them carefully.

Airport bookings

All airport transfers are charged at the fixed fare confirmed at the time of booking. The price applies per vehicle, not per passenger. Return journeys are treated as separate bookings unless a return package is agreed in writing.

Required information

For airport pick-ups you must provide your flight number and scheduled arrival time. Without accurate flight details we cannot guarantee flight tracking or adjust for delays.

Flight delays

We monitor your flight in real time. If your flight is delayed we will adjust the pick-up time at no extra charge. In the event of a significant delay (over 2 hours) we will contact you to reconfirm. If we are unable to fulfil the revised time due to prior commitments, a full refund will be issued.

Pick-ups

Your driver will meet you at the agreed location. For airport arrivals, this is typically the arrivals hall or a named meeting point. Please ensure your phone is switched on after landing so we can coordinate smoothly.

Waiting times

For non-airport pick-ups, a grace period of 10 minutes is included. For airport arrivals, we allow up to 45 minutes from the actual landing time free of charge. Waiting beyond these periods may incur an additional charge of £5 per 15 minutes.

Car park charges

Where a car park ticket is required for pick-up (e.g., airport short-stay), the cost is included in your fixed fare. You will never be asked to pay extra for parking on the day.

Other terms

Smoking, vaping, and the consumption of alcohol are not permitted in our vehicles. We reserve the right to refuse carriage to any passenger who is deemed to pose a safety risk or is abusive towards the driver. Children must be accompanied by an adult, and appropriate child seats must be provided by the passenger unless arranged in advance.

Office hours

Our booking line operates 24/7. Administrative enquiries (refunds, complaints, account queries) are handled Monday to Friday, 9:00 am – 5:00 pm.

Cancellation & Refund Policy

Effective from: June 2026

We understand plans change. Our cancellation policy is designed to be fair to both you and our drivers.

Cancellation by the passenger

• More than 24 hours before pick-up: Full refund or free reschedule.
• 12–24 hours before pick-up: 50% refund, or free reschedule.
• Less than 12 hours before pick-up: No refund unless exceptional circumstances apply (assessed case by case).

No-shows

If you do not show up at the agreed pick-up point and we are unable to reach you after 30 minutes (60 minutes for airport arrivals), the booking is classed as a no-show and no refund is payable.

Company cancellations

In the rare event that we must cancel your booking (e.g., vehicle breakdown, extreme weather), we will notify you as soon as possible and offer a full refund or an alternative vehicle at no extra cost.

Refund processing

Approved refunds are processed within 5–7 business days. The funds will appear in your account according to your bank's clearing times. We will confirm by email once the refund has been initiated.